Terms and Conditions of Holiday Letting
Check in 3pm / Check out 10am unless prior approval given by owner/agent.
Key pick is from our temporary office at 15 Poplar St, Bendalong.
If arriving after business hours key and map will be in envelope with your surname on it in a key box near front door (no code required).
Only 1 set of keys will be supplied to each property and cannot be issued until payment is received in full.
Guests who wish to extend their booking must do so 24 hours prior.
All keys must be returned to office on departure at 10am.
*** Open fires are prohibited on all properties ***
Complaints: If you have concerns about the condition of your property on your arrival please contact our office as soon as able, so we can rectify any issues asap.
Linen & Toiletries: ARE NOT provided at most of our properties, please remember to bring sheets, pillow cases, towels, bath mats & tea towels. We also suggest that you bring other items such as dishwashing liquid, dishwasher tablets and toilet paper as only starter packs supplied.
PLEASE NOTE only these properties provide all bed linen and towels;
- 16 Boronia St 'Yonder'
- 20 Boronia St ‘Lamorna’
- 9 Cypress St ’Utopia'
- 6 Manyana Drive 'Island Breeze'
- 23 Sunset Strip 'Sunset House'
- 53 Sunset Strip 'Altavista'
- 93 Sunset Strip 'Manyana Masterpiece', Manyana.
Linen Hire: can be arranged by contacting:
Aroma Clean Living (Karen) on 0401284046 or email: firstname.lastname@example.org
Cot, pram and high chairs: can be rented from Irene Bartlett on 0401 542 730.
Garbage: Garbage bins must be left out on Monday nights and again when vacating.
All rubbish must be placed in correct bin e.g. yellow is recycling bin. Excess rubbish that will not fit into the bins must be taken away on departure; otherwise an additional charge of $10 per box/bag will be deducted from bond.
Gas – BBQ: swap bottle at our office during your stay or bring us the empty ones on vacating.
Gas – oven/stove and hot water: If you need to switch over the mains gas (large cylinder) for the house please notify us so that the next tenants do not run out as delivery is weekly.
Noise: Maintain noise to a reasonable level and, in particular, between 10pm and 8am Complaints from neighbours about excessive noise resulting in the property manager having to issue a warning via SMS will result in a fee of $50 being deducted from the bond.
If police or our office have to attend the property due to a complaint, it will result in loss of full bond.
Please refrain from engaging in any drunken, obscene or antisocial behaviour, and respect the residential amenity of the property and neighbours.
If anyone is seen on a roof of a property it will result in the group renting the property, being asked to vacate property immediately and loss of bond.
Ray White Bendalong Manyana will not be held responsible for any noise or loss of view from construction work in surrounding areas, as we are not informed when, and if, noise will be occurring.
TO ENSURE BOND REFUND
Please leave the property as you found it.
Ensure all windows and doors are locked as to maintain properties security and to prevent damage from wet weather.
- Garbage is placed at kerbside (red general waste and yellow recycling).
- Leave BBQ and utensils clean and gas turned off at the bottle.
- Empty dishwasher/wash and dry dishes. Return all appliances, utensils and crockery clean to appropriate cupboard.
- Remove all items from fridge and wipe down.
- Remove any excess sand from the property.
- Replace any breakages or report to office.
Furniture should not be relocated within the property, if it is please put it back prior to departure or bond will be deducted for moving furniture back to original position.
Strictly no smoking in premises.
No liability is accepted in contract or for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the agents or owners’ control, or which are not caused by neglect or default by the owner or agent.
Maximum guests: No more people than the number of beds provided are to be accommodated at the premises, no mattresses on the floor, tents, caravans or more cars etc than the property accommodates. Overloading will render the tenant liable to cancellation of the booking immediately. No weddings, parties, bucks or hens’ nights, or large gatherings are allowed without the approval of the property owner.
NO Pets allowed unless specified. Dog friendly properties only allow OUTSIDE dogs. If guests are found to have their pets inside extra charges WILL occur, all dog droppings MUST be picked up and disposed of before vacating the premises. Any pet hair found inside a property will incur a $50 extra cleaning charge from bond.
Maintenance & Repairs: All damage, breakages and losses must be reported to the agent and paid for immediately or cost of repair or replacement will be taken from the bond. If cleaners report any damages, breakages, missing items etc to our office after cleaning the premises, the cost will be deducted from the bond, or, if warranted a letter of demand will be issued to the outgoing tenant.
We make every effort to ensure that all equipment is in working order and in the event of a breakdown we will strive to repair it as soon as possible after being notified of a problem.
Lost Key / Lockout Policy: In the event a guest is locked out of the property during rental period, the guest may borrow a key by coming to the office. After business hours guests must call 4456 1500 for assistance and an agent will meet the guest at the office. There will be a $50 charge for this service. There is also a $50 charge for lost keys.
Cancellations: Bookings cancelled by tenants’ at least 60 days before the start of stay will receive 100% refund - $50 booking fee.
Bookings cancelled within 60 days will be subject to loss of 100% of moneys paid, unless dates can be rebooked.
Force Majeure: If your rental property, or yourself is unable to , wholly or in part by a Force Majeure Event, to carry out its obligations then this shall not affect the operation of the terms and conditions of this agreement, and the risk of frustration is to be borne by the Customer. Force Majeure Event means an act of God, fire, pandemic, lightning, earthquake, explosions, flood, power shortage or outage, subsidence, insurrection or civil disorder or military operations or act of terrorism, expropriation, strikes, lock-outs or other industrial disputes of any kind not relating solely to the rental property, any order of any regulatory authority (including in respect of any risk of bush fire) and any other event which is not within the reasonable control of the property managers.
Date changes to bookings: are at the discretion of the owner and subject to availability.
Security Bond: Refund of bond will take between 7-10 days by direct deposit or to your credit card (if paid by that means) providing the premises is left as found.
Please provide your bank details on departure to speed up the refund process.
Excessive departure cleaning, if necessary, will be deducted from your security bond.
Re-Location: The owner reserves the right to request that his/her property be removed from the rent roll or put on the market for sale. We cannot accept responsibility for decisions made by a new or existing owner.
Should the property you booked become unavailable, this office will endeavour to relocate you to a similar property. Should you not wish to take an alternative property; monies will be refunded in full.
In the event of the property being offered for sale, the guest agrees to allow the Agent to inspect the property with prospective purchasers during reasonable hours by appointment. 24hrs notice will be given.
If the tenant fails to comply with their obligations under this agreement, that fact and any other relevant personal information collected about the tenant during the course of the holiday letting may also be disclosed to the Landlord, third party operators of tenancy databases and/or other agents or as allowed pursuant to the Privacy Act.
If the tenant would like to access the personal information the Agent holds, they can do so by contacting the Agent at the address and contact numbers contained herein. The tenant can also correct this information if it is inaccurate, incomplete or out-of-date. If the information is not provided, the Agent may not be able to process the application and manage the tenancy.
Should the tenant breach the Terms and Conditions attached then the agent may enter the subject premises to inspect.
Any non-compliance with these terms and conditions will render the tenant liable to cancellation of booking and a requirement to immediately vacate the premises.
Description: Our staff will describe the premises and its position to the best of their ability and in good faith. No responsibility, refund or relocating for alleged misinterpretation can be accepted. The information while deemed reliable is not guaranteed.
Please do not hesitate to contact this office if you require further information on
Our office hours are: 9-5 Mon to Fri / 9-2 Sat / 10-2 Sun.
Closed -New Years Day, Anzac Day, Good Friday, Easter Sunday and Christmas Day.
Warm regards from the Hospitality Team at Ray White Bendalong /Manyana
Please note: Payments will come out automatically on their due dates.
There will be the following deductions from credit cards for:
Cleaning charges for bbqs if not left clean on departure $30
Excess rubbish that will not fit into the bins must be taken away on departure; otherwise an additional charge of $10 per box/bag will be deducted from bond.
Additional cleaning if property not left in a similar state to found - photos and invoice will be supplied
Damage repairs as per invoice provided by repairer. Photos will also be provided.
Replacement cost of items not able to be repaired. Photos and invoice will be provided.
Deduction of all bond if renters asked to vacate property because of a breach in agreement eg. hosting party, bucks night, hens night etc.